Utilities Administration (Waste, Water & Sewer)

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• The Water Department window is open for emergencies only. Water payments should be made using the mail, utility drop box at City Hall, online, or automatic draft. Payments by phone are accepted at 866-222-3205; key in your account number and service address. Visit the Water Department page on the City website for all payment options, WWW.UCTX.Gov.

• Beginning 16 March, water service will not be disconnected for non-payment. The $50 reconnection fee will be waived. However, the 10% late payment fee on the entire cumulative outstanding balance will be assessed. Call 210-619-0711 to make payment arrangements.


Our mission is to courteously provide our residents and businesses with accurate water, sewer, garbage and storm water billing information through a knowledgeable and efficient staff.

Hours of Operation:


Monday – Friday 8:00am – 5:00pm

City Offices are closed for the following Holidays:

New Years Day (January 1)
Martin Luther King, Jr., Day (3rd Monday in January)
President's Day (3rd Monday in February)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (1st Monday in September)
Columbus Day (2nd Monday in October)
Veterans Day (November 11)
Thanksgiving Day (4th Thursday in November)
Thanksgiving Friday (immediately following Thanksgiving Day)
Christmas Eve (December 24)
Christmas Day (December 25)

 

Contact Us

  1. Veronica Hernandez

    Utilities Administrator
    utilitybilling@uctx.gov
    Phone: 210-619-0711

  2. Physical Address
    2150 Universal City Blvd
    Universal City, TX 78148

    Phone: 210-659-0333 Opt 2
    Fax: 210-659-7062

  3. Athena Ford

    Utility Clerk
    utilityclerk@uctx.gov
    Phone: 210-619-0710