Utilities Administration (Waste, Water & Sewer)

Our mission is to courteously provide our residents and businesses with accurate water, sewer, garbage and storm water billing information through a knowledgeable and efficient staff.

Hours of Operation:


Monday – Friday 7:00am – 6:00pm
Need to start water service? Fill out the application online.

To terminate water service, please submit the application online.
Signup for Water Account Alerts through your online payment portal account. 
Click on the Online Bill Pay link on the Homepage to login or signup to access your account.
Click on your ACCOUNT NUMBER, then click CONSUMPTION HISTORY, and finally click on the MANAGE ALERTS button. You can then set up your account to receive a text message and/or email alert for the following:

  • Leak Alerts
  • Billing Threshold Alerts
  • Consumption Threshold Alerts
  1. Physical Address
    2150 Universal City Blvd
    Universal City, TX 78148

    Phone: 210-659-0333 Opt 2
    Fax: 210-659-7062

  2. Shana Palos

    Utilities Manager
    Phone: 210-619-0711

  3. Kristi Canales

    Utility Clerk
    Phone: 210-619-0710

waste management

Residents that have questions regarding trash collection and brush removal should contact Waste Management.

Phone: 800-800-5804

Mon-Fri 8am -5pm

Chat: wm.com

Email: cssatex@wm.com