Utilities Administration (Waste, Water & Sewer)

frozen water
Our mission is to courteously provide our residents and businesses with accurate water, sewer, garbage and storm water billing information through a knowledgeable and efficient staff.

Hours of Operation:


Monday – Friday 7:00am – 6:00pm

Thanksgiving Holiday Hours 
Nov 23-24th 8am - 5pm
Nov 25th Office Closes at 2pm
Nov 26-27th  CLOSED

Christmas Holiday Hours
Dec 21-22nd 8am-5pm
Dec 23rd Office Closes at 12pm
Dec 24-25th CLOSED

New Years Holiday Hours 
Dec 28-30th 8am-5pm 
Dec 31st Office Closes at 2pm 
Jan 1st CLOSED 

City Offices are closed for the following Holidays:

New Years Day (January 1)
Martin Luther King, Jr., Day (3rd Monday in January)
President's Day (3rd Monday in February)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (1st Monday in September)
Columbus Day (2nd Monday in October)
Veterans Day (November 11)
Thanksgiving Day (4th Thursday in November)
Thanksgiving Friday (immediately following Thanksgiving Day)
Christmas Eve (December 24)
Christmas Day (December 25)
  1. Veronica Hernandez

    Utilities Administrator
    Phone: 210-619-0711

  2. Physical Address
    2150 Universal City Blvd
    Universal City, TX 78148

    Phone: 210-659-0333 Opt 2
    Fax: 210-659-7062

  3. Lilly Llamas

    Utility Clerk
    Phone: 210-619-0710

waste management

Trash, brush, and recycling services are provided by Waste Management. Please contact Waste Management Customer Service at 800-800-5804 for missed pickup of garbage, brush, or recyclables.